YAMATO MAINTENANCE SERVICE & WARRANTY
BECAUSE NOODLE BUSINESS AND MACHINES DESERVES A PEACE OF MIND
At Yamato, we stand behind the quality of our machines and the people who use them. That’s why we offer comprehensive support, maintenance and warranty coverage with every machine — ensuring your operations stay smooth, consistent, and worry-free.
WHAT WE COVER?
TOP-QUALITY SERVICE, 365 DAYS A YEAR!
Yamato’s mission is to support our customers’ success by providing reliable assistance whenever they need it — especially when it comes to new machines. That’s why we’re committed to helping with any troubleshooting, maintenance, or technical support you may require.
Having trouble with your machine? Need a spare part? Whatever you need, just contact us — we’re here to help!
We can also connect you with trusted maintenance personnel who work directly with us*
*Please note: Only the technicians we introduce are officially affiliated with us. If someone claims to work with Yamato but was not referred by us, they are not authorized representatives.
Top-Quality Service, 365 Days a Year
Our multilingual maintenance team is available 365 days a year, offering remote technical support and expert advice whenever you need it. On-site maintenance is also available in certain regions.
*Please note: Only technicians introduced by Yamato are officially affiliated with us. If someone claims to work with Yamato but was not referred by us, they are not authorized representatives.
SETUP
ASSISTANCE
Request easy setup assistance for your noodle-making machine from anywhere in the world
LIVE VIDEO SUPPORT
& TROUBLESHOOTING
Enjoy live video support and problem redressal for technical issues or operational challenges
NOODLE MAKING
METHODS, TECHNIQUES & RECIPES
Free noodle-making methods, as well as professionally crafted recipes
Whether you simply have questions about operating your Yamato noodle machines or are experiencing technical issues – you can reach out to our team for assistance and live troubleshooting.
Please contact us using our contact form below for assistance on how to make noodles or other related products on your equipment. Providing your machine’s serial and model numbers will enable us to offer better support for your particular situation.
WHAT INCLUDE YOUR NEW MACHINE?
🛠 1-YEAR MANUFACTURER WARRANTY
- Covers defects in materials
- Applies to all Yamato-made parts and components
- Starts from the day your machine is delivered
📦 FREE REPLACEMENTS PARTS
- During the warranty period, defective parts are replaced at no cost
- We cover international shipping fees for replacement parts
*Please note: Free replacement applies only to parts that are proven defective and that fail under proper and intended use of the machine. Damage caused by misuse or external factors is not covered.
TECHNICAL SUPPORT
🕒 Support Availability
- Email Support: 24/7 response via our contact form
- Phone Support: Available during business hours
- WhatsApp Support: Available during business hours
- Video Support: For troubleshooting, training, or machine checks
Contact us through our contact form, and we’ll get back to you.
We’ll also share our phone numbers and WhatsApp details to ensure faster and easier communication.
🌍 GLOBAL NETWORK
- Yamato’s multilingual team supports customers across the world — in Japanese, English, Spanish, Chinese, and Russian.
- Our staff can help you online at anymoment
AFTER WARRANTY SERVICE
YOU ARE NOT ALONE!
Once your 1-year warranty ends, you’re still not alone.
- Free troubleshooting support continues by email and video
- Replacement parts available for purchase, shipped worldwide
- On-site maintenance and inspections can be arranged (travel fees apply)
Even after your warranty ends, Yamato remains your partner. Our machines are engineered for durability, and our team is committed to helping you keep them running at peak performance for years to come. No matter where you are, expert support is just a message away.
NEED A MAINTENANCE? CONTAC US NOW!
If you experience any technical issues with your Yamato equipment, please submit a request for assistance.